A Screw (Or Two) Loose
(A customer calls our shop phone. Usually, the customers just call to check stock.)
Me: “Hello, [Store Name], how can I help you today?”
Customer: “You owe me two screws!”
Me: “I’m sorry?”
Customer: “I’ve just been in your shop and bought a box of screws. When I got home, there were two missing!”
Me: “Sir, are you telling me you have opened and counted out an entire box of screws?”
Customer: “Of course I did! There are two missing! So, get somebody out to me now with the two screws that you owe me!”
Me: “Sir, I’m afraid we can’t do that. Even if we could, we wouldn’t, because if you look on the side of the box it clearly states “Approximately 200 Screws”.”
Customer: *hangs up*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
