A Scrambled Sense Of The Law
(Working for the local cable office we often get questions about services that are connected to TV, but not necessarily a service we provide.)
Customer: “Hi, I was wondering if you guys rent cable descramblers?”
Me: “Oh, do you mean antennas to get over-the-air channels?”
Customer: “No, cable descramblers for the people that want TV stations but don’t want to pay for them.”
Me: “No, ma’am. That’s not how business works. I can either set you up for TV or you can get an antenna.”
Customer: “Well, why can’t I get a descrambler?”
Me: “Because they are illegal, ma’am.”
(The customer went wide eyed and immediately changed the subject.)
Question of the Week
Have you ever served a bad customer who got what they deserved?
