A Scammer With A Sense Of Morality
I do virtual support work as a volunteer for the American branch of an internationally famous emergency response charity. Most of the phone calls I get on my cell phone are related to this work, to the point where I automatically answer my personal phone with the greeting for the charity.
The phone rings one Saturday morning.
Me: “American [Charity], this is [My Name]. How can I help you?”
I hear a startled male voice with a heavy accent.
Caller: “What? Who is this?”
I start to sense a scammer.
Me: “This is the American [Charity].”
Caller: “This is Saturday! You are working today? This is a business line?”
I make my voice warm, comforting, and absolutely oozing sincerity.
Me: “Sir, the [Charity] is on duty all day, every day, 365 days of the year. Now, how may I help you?”
Caller: “I am so sorry! I am so sorry! Never mind!”
I should start doing this to scammers on my personal landline, as well, but I think the national headquarters would object.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.