A Rude Feud

, , | Right | September 26, 2018

(I work at a clothing store that is popular with housewives. A customer comes in in the middle of the day with her daughter, who is about eight years old. They are the only customers in the store. She asks to try on the items in her hand, so I set her up in a fitting room.)

Me: “There are seats outside of the fitting rooms if you would like your daughter to sit there.”

Customer: “No, why would I do that? Leaving my small child unattended in a busy store like this?!”

Me: “The seat is next to the door of your fitting room. It is for your own privacy. You don’t have to if you don’t want to. I’m just offering it to you.”

Customer: *irate* “Don’t tell me how to raise my child!”

Me: “I’m not telling you how to raise your child, ma’am. I’m simply offering her a seat directly outside of your fitting room so you have your privacy while you try on items.”

Customer: “Well, I won’t have that!” *turns to daughter* “Come in here so this lady doesn’t steal you!”

Me: *walks away*

(A while later she decides she is ready to check out, and wants to buy only one of the 30 items she tried on.)

Coworker: “How did you find everything today?”

Customer: *points to me* “She was incredibly rude in the fitting rooms!”

Coworker: “I heard the whole thing. [My Name] was very polite while you yelled at her.”

Customer: “She’s a b****! I demand a discount for your horrible customer service!”

Coworker: “I’m sorry, but I can’t do that.”

Customer: “Why not?”

Coworker: “First of all, she was incredibly polite and helpful. Also, we don’t give discounts on clearance items. In addition, we don’t reward customers for verbally abusing our associates.”

Customer: “I would like to speak to your manager.”

Coworker: *speaks into walkie-talkie unintelligibly*

Me: *walks over* “What seems to be the problem, miss?”

Customer: “Oh, f***! Not you again!”

Me: “Is there a problem?”

Customer: “Yes, you! You’re so rude and unhelpful, and I can’t believe you’re the manager!”

Me: *writes down the number for the customer service hotline, hands her the paper* “If you have a problem, you can call this number and complain all day. That’s what they do.”

(My coworker finished ringing her up. She angrily grabbed the bag and stormed out of the store with her daughter in hand. On the way out, I heard her daughter say, “Mommy, what’s a b****?”)

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