A Rolling Defeat
If a customer brings rolled coins in, we have to break them open and run them through the coin machine due to people putting slugs, or fake coins, in their rolls. A customer walks in with two rolls of quarters, which are worth $20 total.
Customer: “Can I just get a $20 for this?”
Me: “Sure thing. Let me run these through the machine.”
Customer: “They’re all quarters, and it’s $20, I promise. I just didn’t want to bring in a bag of coins.”
Me: “I understand, but we have to unroll and count them.”
Customer: “What, you don’t trust me?”
Me: “Bank rules, sir.”
He rolls his eyes as I head over to the coin machine. I break open both rolls and discover multiple slugs, pennies, and even a quarter-sized button. I run the rest of the coins and head back to my window.
Me: “Okay, your total is $15.”
Customer: “What?! It’s exactly $20!”
I place the slugs and button on the counter and stare at him. He turns red.
Me: “How would you like your cash back?”
Customer: *Defeated* “Three fives, please…”
Question of the Week
Have you ever served a bad customer who got what they deserved?