A Returned Grill Gets You A Grilling
My mother used to work at a craft store (they sell yarn, cross-stitch supplies, and things like that). A guy came in one day with a grill piece from a BBQ, the part you put the food on.
Customer: “I want a refund.”
My Mom: “Sir, this is a craft store.”
Customer: “And I want a refund!”
My Mom: “We don’t sell BBQs… because it’s a craft store. You must have got mixed up about what store you’re at.”
This store is all by itself, a few miles away from any other store, but whatever, my mother was trying not to embarrass the guy.
Customer: “No! I got this god-d*** grill at this god-d*** store, and you’re going to do a god-d*** return for it even if I have to stand at your god-d*** cash register and yell at you all god-d*** day!”
My mother’s manager comes out from all the shouting, and within a single instance of being shouted at by the customer, collapses like a house of cards.
Manager: “Apologies for my associate’s uncooperative behavior. How much was the grill?”
Customer: “Sixty bucks!”
The manager takes sixty in hard cash from the checkout drawer, hands it to him, and lets him leave.
My Mom: “You know that was a BBQ grill, right?”
Manager: “We are not in the business of alienating possible future customers!”
My Mom: “Awesome! So if my friends and I need free money, I’ll tell them all to come to our store, and the idiotic manager will just give you cash for any old s*** from your garage, and give the minimum-wage employee crap for not being more customer service oriented towards… how did you say it… possible future customers!”
Manager: “You don’t get to talk to your own manager that way!”
My Mom: “You’re right, but you’re not my manager, because I quit!”
My mom walked out right there and then. That manager had the gall to call my mom and try to write her up for her drawer being sixty short! And THEN he held off on giving my mom her final paycheck in the hopes she would come around and come back to the store (the store had trouble retaining employees – I wonder why?)
About three weeks later, my mom got a call from some corporate big shot from the store, explaining that her manager had been fired, and if she would like to come back to work for them, she’d be welcome. He also added:
Corporate Big Shot: “Also, since that manager has gone, can you please stop sending all your friends to get refunds on items we don’t sell? It’s getting quite expensive…”
My mom did not go back to work there, but she did stop sending her friends with all their garage s***.
