A Resolution Worthy Of TV

, , , , | Right | December 7, 2018

(I’m an assistant manager. We are targeted a lot by quick-change artists, and scammers. One customer in particular is notorious for this. With almost every item, she will b**** about the price, until finally some of the other managers will cave and give it to her, just to shut her up. I start getting suspicious. One day when she enters the store, I go to the office and watch her pick up a few things and set them in her cart. She goes back to the TVs and puts one in her cart. She goes over to pick up a few things, but then comes back to put the TV back, but on the shelf a few spots over. I think she must have had buyer’s remorse, or something, but at least she didn’t just dump it somewhere like they usually do. I continue to watch her as she picks up a few things, and then, no surprise, goes back and picks up the TV and heads up to the front. I realize now what she’s been doing, so I walk out front, as the cashier will need me to override prices, anyway.)

Me: “Hi, ma’am. How are you today?”

Customer: “Fine, thanks.”

(She sets her stuff up on the belt and the cashier starts scanning. She gets to the TV, and it rings up for $479.99.)

Customer: “That’s not the right price; it’s supposed to be $359.99. The tag said it and everything.”

Me: “Well, ma’am, I’d be glad to look into that for you. But since it’s such a huge price difference, do you mind if I go back and see where you got it from? So I can see if it’s an incorrect tag, or something?”

Customer: “I mean, it’s all the way in the back. But the tag said $359.99.”

Me: *pausing for a second* “Was that the first time, or the second time you put it in your cart?”

(She still doesn’t know I was watching her the entire time.)

Customer: *now defensive* “Look, can I have the TV for $359.99 or not? I’m the customer; I’m right. If you don’t give me it for the right price, I’ll make sure you get fired.”

(I look the lady dead in the eyes.)

Me: “Look, ma’am. I watched you move the TV. The price is $479.99. If you want it, you’d best buy it now, because after today you are no longer welcome in my store.”

(The lady gets mad, and knocks the TV off the belt. Of course the whole store hears it shatter.)

Me: “Okay, that’ll be $479.99.” *walks away*

(The lady pays for her things and leaves in a pissed-off mood. I let the store manager, as well as corporate, know what happened, and everything is fine. A few days later, my store manager and I are talking.)

Manager: “Hey, you know that lady you banned? Guess who tried to come back to return the TV, saying it was broken when she got it home? And guess who got turned away at the door?”

(We haven’t seen her since.)

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