A Repeat Problem

(To keep from making the order wrong, I repeat the order at the end before they pay to make sure it’s correct.)

Me: *repeating big order back to older gentleman customer*

Customer: *obviously not paying attention*

Me: “Does that sound right?”

Customer: “Yes! Make sure my order is correct!”

Me: “Okay, that will be [total].”

(15 minutes pass and they get their order.)

Coworker: “That guy with his family is asking for you. Go see what he wants.”

Me: “Yes, sir, what’s the problem?”

Customer: “I told you I didn’t want cheese on my burger and I wanted fries with ALL my burgers. Those are missing fries!”

(He didn’t say that at all and I know because I’m very attentive for this reason.)

Me: “Sir, I repeated the order back to you to make sure it was correct…”

Customer: “NO! You obviously were not listening to me!”

Me: “Okay, I’ll go ahead and fix your burger and get you some fries.”

(And of course we had to make a new burger and he got three free side orders of fries. He probably just did it for free stuff…)