A “Regular” Pain In The A**

, , , , , , | Right | November 27, 2017

(There is a regular customer who always goes through my line if I’m working, and always finds some reason to scream at me. Our registers are odd in that they are longer than most, so you have to give items a good shove to get them down to the bagging area.)

Me: “Hello. How are you tonight?”

Regular: “I’d be better without your nasty attitude.”

(I force a smile and nod. I don’t have a bagger, so I do what I normally do when I don’t have one: bag groceries and keep them close to me so I can hand them to the customer, rather than shove them down with no one to catch them in case they topple over and something breaks, gets crushed, etc.)

Me: “Your total tonight is [amount].”

Regular: “That f****** attitude again. God!”

(She pays and I hand her her receipt. I turn to pick up her groceries, but when I turn back she’s gone and there’s another customer waiting. I look and she’s standing by the bagging area, hands on her hips.)

Me: “Oh, I’m so sorry about that! Here.”

(I give her bags a little push to get them closer to her; she’s probably 4’10”, so getting the bags in the first place isn’t easy.)

Regular: “You got some f****** nerve rushing me, you stupid c***!”

Me: “I’m sorry?”

Regular: “Yeah, you f****** will be!”

(She storms off, leaving her bags behind. I shrug and deal with the next customer, who is considerably nicer than the regular. As I’m serving more customers, I catch a shout of, “that little b**** c*** on register three,” so I turn and see the regular shouting at the manager on duty. I raise my eyebrows because she’s never gone as far as to report me, and she notices.)

Regular: “And now she’s giving me filthy f***** looks, that little s***!”

(My current customer raises his own eyebrows and looks from the regular to me.)

Other Customer: “Wow. What did you do?”

Me: “I don’t know. Gave her her groceries? Looked at her?”

Other Customer: *shakes his head* “What some people will do for kicks. Hang in there, kiddo.”

Me: “Thanks.”

(He’s my last customer, so once he’s gone the Manager On Duty comes over. I see the regular storming out, without her groceries, screaming to anyone who will listen about me.)

Me: “So, [Manager On Duty], am I in trouble?”

Manager On Duty: *laughs* “First, tell me your side.”

Me: “She was waiting in the bagging area and she’s short, so I gave her groceries a little push to get them to her. Then when I heard her screaming about me I looked over at you two.”

Manager On Duty: *laughs again* “Yeah, I kind of figured it was something like that. I couldn’t tell her to go s*** in a hat, which is what I wanted to do, so I told her I’d report you to [Owner].”

Me: “Are you going to?”

Manager On Duty: “Of course not! You’re one of the most courteous cashiers here. Hopefully she falls in a ditch on her way home and rots there, because she screamed, ‘stop rushing me,’ at people trying to help her out.”

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