A Real Mystery Shopper
(I answer a phone call while working the cash register. The voice on the other end is male.)
Caller: *obviously uncomfortable* “Um… uh… could I ask you to do me a favor?”
Me: “Certainly. What do you need?”
Customer: “Can you grab a box of tampons and hold it at the counter for me?” *he specifies the brand and strength* “I’ll be there in about ten minutes.”
Me: “Uh, sure.”
Customer: “Thanks.”
(A little while later, a man comes up in line with several grocery items.)
Customer: *mutters* “I believe you’re holding an item for me?”
(I grab the box and, taking care to hold it lower than counter level so others don’t see, I confirm that the item is correct. When he nods, I scan it as stealthily as possible and slip it into his bag.)
Customer: *looks around nervously* “Thank you so much.”
(Later, I’m telling my boss about the odd incident.)
Boss: “Your mission, should you choose to accept it…” *begins to sing the ‘Mission: Impossible’ theme*
Question of the Week
Have you ever served a bad customer who got what they deserved?