A Real Life Game Of Telephone
Me: “Hi, I’m calling on behalf of [Power Company]. I’m conducting a survey about your electrical service.”
Guy: “You’re disconnecting a what?”
Me: “I’m conducting a survey.”
Guy: “What kind of survey?”
Me: “It’s about your electrical service.”
Guy: “Are you shutting off my electricity?”
Me: “No, everything’s fine. I’m just conducting a survey to find out if you’re satisfied with your service.”
Guy: “You’re disconnecting a what?”
Me: “Conducting a survey–”
Guy: *to his wife* “You didn’t pay the bill and now they’re cutting off our lights!”
Wife: “I paid the d*** bill!”
Guy: “My wife says she paid the bill! Why are you cutting off my service if the bill’s been paid?”
Me: “Your service isn’t being cut off. I’m conducting a survey.”
Guy: “Disconnecting a what?”
Me: *very slowly* “Conducting a survey…”
Guy: *to his wife* “They’re disconnecting our survey! You paid the bill late!”
Wife: “No, I didn’t! Get off my case!”
Me: “Nothing’s being disconnected!”
Guy: “Then why are you calling?”
Me: “To make sure you’re satisfied with the service you’re receiving.”
Guy: “I was satisfied until you told me you’re cutting off my service.”
Me: “Your service isn’t being cut off. Everything’s fine!”
Guy: “Oh, okay. Well, I gotta go apologize to my wife now!” *click*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
