A Real Joan Groan

Me: “Thank you for calling [Company]. Can I get your first and last name, please?”

Customer: “My name is Joann [Last Name].”

Me: “And is Joann spelled with an E?”

Customer: “No, with a J.”

(Later in the conversation:)

Me: “Okay, let me just verify that I’ve got all your information correct. Your name is Joann, spelled J-O-A-N-N…”

Customer: “No, that’s J-U… Wait, can you spell that again?”

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