A Real Joan Groan
Me: “Thank you for calling [Company]. Can I get your first and last name, please?”
Customer: “My name is Joann [Last Name].”
Me: “And is Joann spelled with an E?”
Customer: “No, with a J.”
(Later in the conversation:)
Me: “Okay, let me just verify that I’ve got all your information correct. Your name is Joann, spelled J-O-A-N-N…”
Customer: “No, that’s J-U… Wait, can you spell that again?”