A Real Argument Against A Fake Person

, , | | Right | July 12, 2019

(I work at a call center for a large online retailer. Unfortunately, there are lots of fraud attempts for a company of our size. Fortunately, we’re pretty good at stopping them. I receive a call.)

Caller: “Hello, I’m Erin–” *pronounces it as “Ear-in”* “–and I’d like to call about my order.”

(I quickly see in the notes that the REAL Erin called us a few hours before to report fraud, and the order was obviously canceled.)

Me: “I’m sorry, but it looks like there was some confusion on the account and we are not able to ship this to you.”

Caller: *starts to give me a hard time* “There’s no confusion! I’m Erin and I’m calling to confirm it all!”

Me: “Ma’am, the real Erin called us. Your order has been canceled.”

Caller: “Wait… I’m the real Erin.”

(A five-year-old could figure out she is not.)

Me: “Sorry, the real Erin already called in.”

Caller: *insisting* “I AM THE REAL ERIN! Please process my order.”

Me: *having enough, and very sarcastically* “OH. MY. GOD! Erin, someone is out there pretending to be you!”

Caller: “It’s okay. Just process my order.”

Me: “You don’t understand. The other Erin called us to cancel it. She is pretending to be you! You really should contact the police. She can’t do that… That’s… fraud! I feel so bad that we believed her that I’m just going to call the police myself and let them know the real Erin is now on the phone with me.”

Caller: *click*

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