A Quick Exit From This Conversation

, , , | Right | October 23, 2019

(I work at a call center for a cable company. I troubleshoot problems people have with their boxes as well as teach them how to use certain features.)

Me: “Thank you for calling [Company]. My name is [My Name]; how can I help you?”

Customer: *irate* “Yeah, hi, I’m getting really pissed off at your service. Every time I pause something on my DVR, this f****** blue bar comes up and blocks the bottom of the screen.”

Me: “What does the bar look like?”

Customer: “It’s blue and it has the time and a pause symbol on it. It’s really pissing me off. I’m trying to watch Jeopardy and I paused it to read something, and the f****** bar is blocking the words. It does this every time.”

Me: “Sir, do you see a button on your remote that says, ‘exit’?”

Customer: *long pause* “Yeah.”

Me: “Great! Go ahead and press that button. Did that make the bar go away?”

Customer: *instantly calms down and seems embarrassed* “Oh. S***. I didn’t even know that was there. Um. Thank you. I’m sorry.”

Me: “Oh, it’s no problem. You’re welcome! If you have any further issues, please call us back!”

Customer: “Yeah… Thank you. I’m sorry. Bye.” *hangs up*

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