A Questionable Mood Change
I work at a community mental health agency as an outpatient counselor, assessing a client’s overall emotional functioning.
Me: “I have some questions for you today, just to check in and see how you’re doing.”
Client: “You know what? I’m sick and tired of you and your f****** questions. I’m sick of people telling me what to do. I’m not coming back to this f****** place after today.”
Me: “If you prefer not to do this now, that’s okay. You can decide not to do the assessment; I’d understand.”
Client: *sighs* “Fine, I’ll do it. Let’s get this done.”
Me: “Would you say you feel irritable always, often, sometimes, rarely, or never?”
Client: “Never. I’m doing pretty good with that.”
I maintain composure and complete the rest of the assessment.
Me: *Finishing session* “I think we’ve done enough for today. Would you like to meet next week?”
Client: “Sure, this time works because I get out of work at three.”
Question of the Week
Have you ever served a bad customer who got what they deserved?