A Queso By Any Other Name
(I am calling my local retail store to ask if they have an item in stock.)
Employee #1: “Hello, thanks for calling [national company]. How can I help you?”
Me: “Yes, I was wondering if you could check if you guys sell quesadilla makers. If so, do you have any in stock?”
Employee #1: *rudely* “…A WHAT?!”
Me: “A quesadilla maker?”
Employee #1: “Oh, well, I will have to transfer you to Housewares. Please hold…”
(I sit on hold for about 3 minutes before another employees comes on the phone.)
Employee #2: “Housewares, how can I help you?”
Me: “Yes, hello… can you tell me if you carry quesadilla makers and if so, do you have any in stock?”
Employee #2: “…A what?”
Me: “A quesadilla maker.”
Employee #2: “…A WHAT?!”
Me: “Quesadilla maker.”
Employee #2: “Lady, I do not know what you are saying. Can you say it slow?!”
Me: “A… quesadilla… maker. You put tortillas in with some kind of cheese and sauce, close the top, and let it cook.”
Employee #2: “Oh, let me check…”
(I sit on hold for a few more minutes.)
Employee #2: “Sorry, lady, we don’t carry those things. We only have this round thing that opens and closes. You put tortillas inside, close it, and when you open it, it makes little triangle pieces.”
Me: *gives up* “Okay, thanks anyway.”
(I went to the physical store 20 minutes later and found the “round thing that opens and closes” by myself.)
Question of the Week
Have you ever served a bad customer who got what they deserved?