A Puzzling Misunderstanding

I work in a small, independently owned toy store that specializes in puzzles. A man walks in, holding a box of a complex 5,000-piece jigsaw puzzle he bought yesterday.

Customer: “This thing doesn’t come with instructions.”

Me: “Puzzles usually don’t. You use the image on the box as your guide.”

Customer: “No, I mean, how am I supposed to know where the pieces go? They’re all just… pieces.”

Me: “Well, that’s kind of the idea. It’s a challenge.”

Customer: “So I’m just supposed to guess? That’s not very user-friendly.”

Me: “There’s no wrong way to start, just 4,999 more guesses to go!”

The customer didn’t seem to like the ‘concept’ so I got my manager/owner to approve a refund. After the customer leaves:

Manager: “You don’t assemble a puzzle with instructions! You do it with a glass of wine, ambient jazz, and a judgmental cat that can’t decide if he wants to help or sabotage what I’m building.”