A Punchy Solution
Tech Support | Right
| April 25, 2013
Me: “Hello, technical support, how can I help you today?”
Customer: “Hi! I just received my new computer, and the button on the CD tray doesn’t work properly.”
Me: “Okay, what exactly is the problem?”
Customer: “I press the button, and the tray opens. I put the CD in, but when I press the button to close the tray, nothing happens.”
Me: “Okay, so the tray is open now?”
Customer: “No, it’s closed now.”
Me: “How did you close it?”
Customer: “Oh, I just gave it a punch!”
Me: “Okay…”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
