A Problem Attributed To This Individual

(A customer is buying a huge amount of mix-and-match tableware from our houseware department. I happen to be nearby as the cashier is ringing him up and hear that the customer sounds upset with the cashier.)

Me: “Hi there. I’m the store manager; is there something I can do to help?”

Customer: “Yes! Little miss here wants me to get tackled by security.”

Me: “I’m afraid I don’t know what you mean.”

Customer: “She isn’t scanning each item! The alarm will go off and security will come after me!”

Me: “I see. Well, it looks like she is entering the SKUs in by quantity, and that’s fine. It will go much faster.”

Customer: “No, it isn’t! You have to scan each item or the alarm goes off.”

Me: “Don’t worry. The barcode doesn’t affect the alarm, so you are fine.”

Customer: “I am not! You all want to see me tackled by security, huh?”

Me: “Okay, [Cashier], why don’t you just ring each item through, if it will make the customer feel more confident about his purchase today?”

(The cashier did, scanning quantities of 30-50 of each item while the customer grumbled about the wait.)