A “Prime” Example

Customer: “Hi. I was wondering if I could return this book?”

Me: “Certainly. Do you have your receipt?”

Customer: “Oh, no, I don’t. I ordered it online, so…”

Me: “I can look you up by your order number, if you have that.”

I move toward the computer to pull up our mail order list.

Customer: “I won’t be in there. I bought on Amazon and just wanted to see if I could return in here.”

Me: “Oh, no, I’m sorry, but we can only take back items that were purchased at our store.”

I looked over to my coworker as the customer left, and he looked as baffled as I felt.