A Premature Point Of View

| Right | July 10, 2014

(I work the front desk of a smaller hotel, where all of our rooms face the ocean; meaning the front entrance of the units are motel style in the back, edging onto a wooded area with the sliding glass doors all facing the waters edge. A guest we had just checked about 10 minutes ago comes back to the desk FURIOUS. I overhear the exchange between him and my coworker…)

Guest: “I was told my room had an OCEAN VIEW! You people are NOT advertising correctly. This is false advertising!”

Coworker: “Sir, I assure you you ARE in one of our beachfront units. In fact, it really doesn’t get much more ‘beachfront!'”

Guest: “Yeah, well, I can assure YOU that my room is NOT facing the water! I am not paying this much money to stare at some trees!”

(At this point we’re all dumbfounded as to why this guest claims his room doesn’t have a view, as it’s physically impossible for it not to. At this point, my coworker clues in.)

Coworker: “… Sir, did you actually ENTER the room yet?”

Guest: “No, but the building is surrounded by trees. There’s no ocean or beach in sight!”

(As soon as the guest actually WENT INTO the room, to his surprise, he found a gorgeous ocean view and had no further complaints!)

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