A Post-Credit Apology
Customer: “I can’t find my aftershave lotion anywhere! I can’t believe you wouldn’t sell any [Brand] aftershave!”
Me: “I’m pretty sure we do sell it. Let’s go and look.”
We walk over to the shelf.
Me: “Here you go. Is this the one you were after?”
Customer: “NO! I wanted aftershave lotion! This one says on it right here, ‘post-shave lotion,’ and that’s not what I want!”
Me: “Post actually means ‘after’, so…”
Customer: “Really? Oh, my God. It does, doesn’t it! I’m so sorry! Jeez, whatever they pay you here, it is not enough! Thank you!”
Question of the Week
Have you ever served a bad customer who got what they deserved?