A Pointed Conversation

(I am the next customer in line witnessing an exchange between the customer ahead of me and the cashier. This grocery store has a points card program. All you have to do is register the card online, load your weekly offers, and show it when you shop. The man in front of me has handed the cashier his points card, but there is no point balance on the receipt.)

Customer: “What the f*** is this?! I didn’t get any points?!”

Cashier: “Oh, that just means you haven’t registered your card yet. Keep your receipt, go online and register it, and then you can bring your receipt back to collect the points.”

Customer: *now getting visibly angry* “What the h*** are you talking about? I have had this card for a month; of course it is registered!”

Cashier: *scans card* “No, sir, this card does not have an account registered to it yet; you have to go online to do that.”

Customer: “You don’t know what you’re talking about! Rescan these. I want my points!“

Cashier: “I don’t have to rescan them, sir. You can just take your receipt to customer service over there, and they can put the points on as soon as your card is registered.”

Customer: “You will rescan them and give me my points!“

(This is where I step in:)

Me: “Hey. She told you already: go on the f****** Internet and register it, and then come back for your points. There are four other people in line that you are holding up for no reason other than your own ignorance.”

Customer: “Well, that’s all she had to say. Spoutin’ all this s*** about goin’ online.”

Me: “What did you think the Internet is?”

Customer: “F*** this!”

(He slammed down his card and receipt and walked out with his stuff. I took his receipt over to customer service and collected his points.)