A Piece Of Crap Advice
(I don’t need a smartphone. I’m still rocking’ an $11.99 flip phone. Perfect, but three times in the four years I’ve had it, it has mysteriously erased my contacts list. I finally call the provider and get an actual human. I explain my problem.)
Rep: “Yes, we’re aware of that flaw. It’s in the built-in software.”
Me: “Is it going to be upgraded any time soon?”
(Pause.)
Rep: “Sir… in all honesty, the technology is about twenty years old. You paid twelve bucks for a piece of crap phone and you got a piece of crap phone. If you want something better, go get a better phone.”
(Got it. I actually appreciated that; at least it was honest! So, thank you to the guy for a breath of fresh air!)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.