A Picture Is Worth A Thousand Books
Patron: “Do you have any magazines with pictures in them?”
Me: “All of our magazines are against the back wall.”
Patron: “No, the magazines that have the pictures and you have to figure out what it is.”
Me: “Well, you can look on the back wall and see if—”
Patron: “Just tell me where the books are, then.”
(I point to the books, which take up the whole right side of the building.)
Me: “The books are all in that side of the building.”
Patron: “Well, just tell me where the books with pictures are.”
Me: “Many books have pictures. You’re going to need a title.”
Patron: “Never mind!” *walks away*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
