A Penny Saved Is A Penny Spurned

| | Right | February 19, 2009

(I worked at a upscale grocery store. We had recently ordered new price labels for the shelves and some of them had come in with the wrong price. We had turned these tags backwards on the shelves so that they could not be seen by the customers to prevent confusion.)

Customer: “Excuse me, son.

Me: “Yes ma’am, how can I help you?”

Customer: “The milk is marked a different price than this tag says.”

Me: “I am sorry about that ma’am, those are new tags and some of them have old prices on them. If you give it to me I’ll take care of it.”

(Customer hands me the tag, I place it on the mount backwards so it cannot be read without removing it.)

Customer: “What are you doing?”

Me: “We have been placing all the incorrect tags backwards on the shelves so that when the manager does his walk around he can know which ones he needs to re-order.”

Customer: “Well it was like that before. That’s why I turned it around.”

Me: “Ahh… I’m sorry for the confusion. These tags are backwards because they are incorrect. The price marked on the items is the correct one.”

Customer: “But I want the price on the tag, it’s less.”

Me: “Ma’am there is only one cent difference.”

Customer: “Yes, and I want it for the cheaper price.”

Me: “I’m sorry, ma’am I am only a clerk, I can’t change the price for you. If you would like, I can get the manager.”

Customer: “This is ridiculous! You have to give me the cheaper price. I can’t afford to be nickel and dimed by you thieves.”

Me: “Ma’am, as I told you, I will get the manager and he can give you the discount.”

Customer: “Good, cause I can’t afford to pay the higher price.”

(Manager has hear the commotion and walks up behind the customer.)

Manager: ¬†”Ma’am, is there an issue?”

Customer: “Yes, your clerk is trying to charge me more for this than the tag says it should cost.”

Manager: “Ma’am, that tag was reversed because it was incorrect. How much is the difference so I can tell the cashier when you check out?”

Customer: “The shelf says $2.12, but the bottle says $2.13.”

Manager: “You called me over here over one cent? You have $400 worth of steaks in your cart, and you call me over here because you have to pay one cent extra for your milk?”

Customer: “Yes.”

(Manager hands the customer a penny and walks off.)

Me: “Have a nice day, ma’am.”

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