A One-Hour Photo Finish
(I work at a “members-only” warehouse club, and our company places the membership and returns desk near the exit, not the entrance. I work at the one-hour photo lab that sits where new members expect customer service counters to be. We are busy and have a line.)
Customer: “I need to return these pants.”
Me: “Sorry, sir, this is the photo lab; if you go back out to the entrance and in through the exit door, the folks at the membership counter will be happy to help you with that.”
Customer: “What the h***?! I just waited in line for like ten minutes, and when I get to the front you tell me I have to go somewhere else?!”
(My supervisor stops what she is doing and drifts over to the counter, prepared to offer backup.)
Me: “Yes, I’m sorry, sir. We cannot process returns here at the photo lab. All returns are handled by the staff at the membership desk.”
Customer: “Why did they put the d*** photo counter by the door?”
Me: “So you can drop off your order as you begin shopping and have it ready by the time you’re done.”
Customer: “Pretty d***ed stupid if you ask me. They should at least put up a sign!”
(As if it had been rehearsed, my supervisor and I look at each other for a moment of disbelief, then back up and behind us at the three-foot-tall letters spelling out “ONE-HOUR PHOTO,” and then back at the customer.)
Customer: “You know what? F*** you.” *storms off*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.