A Number Of Problems With That Question

(I work as a receptionist for a financial management firm, where I am in charge of answering phones and transferring the callers to the right person.)

Me: “Good morning, you’re through to [firm name]; how may I help you?”

Caller: “Is this 1-800-Flowers?”

Me: “I’m afraid you have the wrong number.”

Caller: “Are you sure?”

Me: “I’m sorry; this number isn’t even 1-800.”

Caller: “Oh, do you have the number for 1-800-Flowers?”