A Notable Lack Of Note Noting

, , , , , | Right | December 12, 2018

(I work in a loan office. My guests are generally very easy going, but occasionally they have fits like this one. Also, while requiring an ID for every loan has been a policy at my company for a while, I am the new manager and apparently the first one to adhere to this policy.)

Me: “How can I help you?”

Guest: “I need to pay off my loan and renew it.”

Me: “No problem. It’ll be $565.56 to pay off, and I’ll need a check and your ID.”

(The guest pays their loan and signs their check, and I begin to fill out the information on it — a service we offer because it’s 2018 and no one really knows how to fill out checks anymore.)

Me: “Awesome, [Guest], and I’ll need your ID, as well.”

Guest: “You need my ID? When did that start? I’m in here all the time and I’m never late. I’ve been coming here for 20 years!”

(He continues about how it’s all but unconstitutional that I ask him for his ID when I’m about to give him $500 and ask him to sign a contract.)

Me: “Sir, have you ever seen me before? Do you know me?”

Guest: “No?”

Me: “And I don’t know you. Besides that, it’s our policy to scan an ID when we issue a loan, every time. It’s been the policy for a while; everyone else should have been asking you, as well.”

Guest: *finally providing ID* “Fine, but why don’t you take ID for payments, as well?”

Me: “A lot of people send in relatives or friends to pay their bills because they’re at work; it would be silly to not let a guest’s husband pay their bill if the guest were at work.”

Guest: “That’s ridiculous. I would never ask anyone to come to pay my bill for me! I’m not even married!”

Me: *ignoring him and trying to process the loan*

Guest: “Don’t let anyone pay my bill!”

Me: “That’s fine. I’ll put a note in your account saying we need ID for every transaction.”

Guest: “Yeah, put a note in my account!”

(Two weeks later:)

Guest: “I need to pay off my loan and renew it.”

(He places the money on the counter, but I don’t make a grab for it.)

Me: “Awesome. I will need your ID, please!”

Guest: “What? I thought you only needed my ID for new loans!” *cue almost verbatim the same rant*

Me: *cutting him off* “Yes, sir, but I have a note in your account, per our last discussion, that you don’t want anyone else paying on your account and you’d like us to ask for ID for every payment!”

Guest: “Oh… That’s stupid; take that out.”

(I laughed after he left; from insanity or hysteria, I don’t really know.)

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