A Noise Pollution Solution

I’ve evicted multiple guests from my property but never had an issue with a noise complaint get to this point until tonight.

The phone rings, and it’s a nice guest:

Nice Guest: “Hi, sorry to bother you, but we’re trying to sleep, and the people next to us are talking really loud. Could you ask them to quiet down?”

Me: “Of course, just give me a few minutes, and I’ll take care of it. If they don’t quiet down within fifteen minutes, call me back and let me know.”

Nice Guest: “Thank you! *Hangs up.*

I go down the hall and listen to see who it is, then go back to the front desk to make the call (management doesn’t want us knocking on doors at night because too many people have answered naked or been giant a**holes).

I call the room.

Noisy Guest: “Hello?”

Me: “Hi, this is the front desk. I’m sorry to bother you, but I got a noise complaint and was just calling to ask you to—”

Noisy Guest: “—Ugh, seriously?” *Hangs up.*

Well f*** me then, right? Twenty minutes later:

Nice Guest: “Hi, sorry to bother you again, but they are still being really loud.”

Me: “I’m sorry about that. I’ll ask them again.”

Nice Guest: “Thank you.” *Hangs up.*

I call the room again

Noisy Guest: “Hello?!”

Me: “Hi, this is the front desk again, I—”

Noisy Guest: “—If you call again, I’m going to come down to the desk and kick your a**.” *Hangs up.*

Oh, is that a threat? Guess it’s time to call the police.

I call the police and tell them what happened. They send someone down. The officer gets here; I tell them her room number (first floor, right down the hall, so I can hear some of the things they’re saying). The officers knock on the door and start talking to her.

I’m not 100% sure what they said at that point, but I do hear her say “she’s full of s***” and “why do I have to leave?”

Eventually she agrees to leave and comes storming into the lobby with all of her stuff, saying:

Noisy Guest: “You better not try to f****** charge me for the night!”

She’s been in the house for seven hours already. She’s getting charged.

I smile and say:

Me: “You can call the manager tomorrow and ask him about getting your money back.”

I already know that’s not going to happen. The officers escort her out the door.

I decide to call my manager and let him know what’s happening. The manager laughs and confirms she won’t be getting a refund, and he’ll deal with her tomorrow when she calls.

I mean, technically, she had warnings about quieting down, but I didn’t warn her I was going to evict her. That’s the first (and hopefully last) time I’ve ever evicted someone without telling them, “You have ten minutes to pack your stuff and leave before I call the police”.