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A New President Precedent

, , , , , | Right | August 21, 2019

(I work at a call center for a major US bank.)

Elderly Customer: “Hello. I would like to speak to the president of the bank.”

Me: *thinking she’s confused* “Do you mean the branch manager, ma’am?”

Elderly Customer: “NO! I meant what I said; I demand to speak to the president of the bank!”

Me: “I’m sorry, ma’am, but the president doesn’t take customer phone calls. Is there anything I can help you with?”

Elderly Customer: “PRESIDENT! NOW!”

Me: “Ma’am, again, I apologize but the president doesn’t have time to—”

Elderly Customer: *cuts me off* “GASP! He doesn’t have time for me?!”

(I could hear her sobbing as she hung up the phone.)

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Have you ever met a customer who thought the world revolved around them?

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