A New Phone Rolling Service
(On the phone with a customer:)
Customer: “I was just at your store and you forgot my rolls.”
Me: “No problem, sir, just come on back and we’ll give you your rolls.”
Customer: “You mean I’ve got to drive all the way back there?”
Me: “Yes, sir, I can’t deliver them to you.”
Customer: “But I got two of the specials and you didn’t give me my rolls.”
Me: “I understand that, sir, and if you come back, I’ll give them to you.”
Customer: “But I don’t want to drive all the way back!”
Me: “Well, I can’t give them to you over the phone.”
Customer: “Oh, okay.”
(He was back five minutes later.)
Question of the Week
Have you ever served a bad customer who got what they deserved?