A New Dimension Of Stupidity, Part 4

California, Impossible Demands, Movie Theater, Refund, Stupid, USA | Right | June 11, 2013

(I am working at the customer service counter. A middle-aged couple walks up, their 3D glasses still in the packaging.)

Me: “Hi there! Can I help you?”

Customer #1: “Yes, we’re seeing [Popular 3D Movie], and the screen is very blurry!”

Me: “Hmm, that’s strange; usually, the 3D glasses merge the images just fine. Let me call my manager and see if something is wrong.”

Customer #2: “But it should be clear even without the glasses. We can’t wear them!”

Me: “Oh, well, you have to wear the glasses with this version; otherwise, you won’t be able to see the movie clearly and will get a wicked headache from it.”

Customer #1: *snottily* “Well, we have a medical condition that doesn’t allow us to see 3D. We’ve watched movies before without the glasses on just fine.”

Me: “If you’d like, there is a non-3D version playing in about 30 minutes. I can refund you the surcharge for the 3D one, and then you don’t have to wear the glasses to watch it.”

Customer #2: “If we wanted to go to the non-3D showing, then we would have gone to that one. Just because this showing is in 3D, it doesn’t mean I should have to watch it in 3D. I want a refund!”

(My manager by now has heard the whole conversation, and refunds the order for the couple, who then storms out of the theater.)

Manager: *to me* “If you know you have a medical condition that makes it so you can’t see 3D, then why—”

Me: “I have no idea.”

This story is part of our 3D Movies roundup!