A Negative Shopping Experience
Hardware Store | Right
| January 25, 2013
(I am ringing up a customer.)
Me: “Good afternoon, sir. How are you?”
Customer: *remains silent as I scan his items*
Me: “Are you a member of the store rewards program?”
Customer: “No.”
Me: “Have you heard about the program?”
Customer: “No.”
Me: “Do you care about the program?”
Customer: “No.”
(The ustomer swipes his debit card and puts in his pin.)
Customer: “I can say more than ‘no’, you know. ”
Me: “I don’t doubt it, sir. Would you like cash back?”
Customer: “No.”
(Thankfully, he had a sense of humor; after his last reply, we both looked at each other and laughed.)
Question of the Week
Have you ever served a bad customer who got what they deserved?
