A Negative Reaction To The Lotion
(I work in the beauty department.)
Me: “Good afternoon! Is there anything I can help you find today?”
Customer: “Well, I’m here to return something.”
Me: “That’s a shame. May I ask why you’re returning it?”
Customer: “Well I just didn’t like it.”
(There are only two ways we can return a product: if it’s defective, or if they have an allergic reaction.)
Me: “I’m very sorry you didn’t like the product. However, I am unable to return it at the time. Can I ask you how much did you use?”
(The customer hands me over the product and glares at me. I open the product to find that the entire thing has been used.)
Me: “Ma’am, the bottle is empty.”
Customer: “Well of course it is! I had to use it to find out if I liked it!”
Me: “You can’t return this product, as there is nothing there to return. It’s like bringing in a shoe box with no shoes in it!”
Customer: “Well, that just does not make any sense! You people should return this! I didn’t like it! This company is worthless!” *stomps off*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.