A Nail-Biting Conclusion
(I go to get my nails done at a new salon in town. The women are at the various stations while a man stands at the cash register. I walk in and am immediately met by a woman in a smock. There are no other customers in the store.)
Woman: “Hello. Nails?”
Me: “Yes, please. A full set.”
Woman: “Okay, $45.” *points to the sign behind the cash register*
Me: *pulling out my wallet*
Woman: “Pay later. Come sit!” *ushers me to a chair*
Me: “Oh, okay.”
(The woman applies my nails and paints them, and then asks me to stand and gestures toward the drying stations. I start to take a seat but the man from behind the register grabs my arm and pulls me back up.)
Man: “No, no. You pay now!”
Me: *confused* “Um… but my nails are wet…”
Man: “Pay now, then dry!”
Me: “I can’t get in my wallet with wet nails. They’ll smear.”
Man: “You must pay.”
Me: “And I will… when I know I’m not going to damage my nails.”
(The woman and man talk quietly.)
Woman: “So sorry.” *gestures to the drying station again*
Me: “Thank you.”
(After my nails are dry, I approach the register.)
Man: “Okay, $60.”
Me: “What?”
Man: “$60. No cards.”
Me: “I was told when I came in that it was $45.”
Man: “$60.”
Me: “$45.”
Man: “No. $60.”
Me: *points to his pricing sign behind his head* “$45. And that says you take cards.”
Man: *turns to see where I’m pointing* “Fine. $45.”
(I was going to pay with a card, but now I’m suspicious, so I hand him two twenties and a ten, instead.)
Me: “Here you go.”
Man: “$5 tip for nails?”
Me: “No, that’s my change. I’ll give my tip directly to the woman who did my nails.”
(I do have another $10 in my wallet and intend to give it to her.)
Man: “No change.” *closes the drawer and walks away*
(I stand there for a moment, waiting for him to come back. None of the women will look at me.)
Me: “Excuse me. I need my change.” *loudly* “I’ll call the police.”
(The woman who did my nails comes forward.)
Woman: *opens the cash register and pulls out $5* “Don’t come back.”
Me: “I won’t.”
(A few months later, I drove by the salon and saw that it had closed down. Can’t say I’m surprised.)
Question of the Week
Have you ever met a customer who thought the world revolved around them?