A Muddied Understanding
(I’m the groomer at a veterinary hospital. I get paged to reception to answer a question.)
Me: “Thanks for waiting. What can I do for you?”
Customer: “Yeah, I was wondering if you offered mud baths?”
Me: “Mud baths?”
Customer: “Well, my dog’s coat is so dry, and my skin is always so nice after one, so I was wondering if you gave mud baths to dogs?”
Me: “Um, no. If I did, I would just have to wash it all off right after, so it would be a bit counterproductive. If the skin or coat is dry I would recommend a shampoo with oatmeal.”
Customer: “Oh, that makes sense! Thanks for your time!” *walks out*
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Tell us your story about a customer who couldn't understand the most simple concept.
