A Most Unreceptive Receptionist, Part 5
As a medical receptionist, it’s my job to phone patients to set up appointments. After trying several times to reach one patient to set up a new consult appointment, with no answer, I notify the referring doctor.
Me: “I’ve tried several times to phone this patient, but I get no answer.”
Receptionist: “Did you try her cell number?”
Me: “We don’t have record of a cell number, just the home phone number on the referral letter you sent us.”
Receptionist: “Oh, well, it’s here in her chart.”
Me: “But the referral letter you sent doesn’t have that number, just the home phone number.”
Receptionist: “But it’s in her chart, right here.”
Me: “But you didn’t send us that information when you sent the referral letter.”
Receptionist: “Well, we have a cell phone number. Do you want the number?”
Me: *Inner sigh and facepalm* “Yes. Please give me the cell number.”
Upon reflection, as soon as she said cell number, I should have just asked for the number instead of arguing with her, but still…
Related:
A Most Unreceptive Receptionist, Part 4
A Most Unreceptive Receptionist, Part 3
A Most Unreceptive Receptionist, Part 2
A Most Unreceptive Receptionist
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
