A Most Unreceptive Receptionist, Part 5

, , , , , | Working | August 31, 2020

As a medical receptionist, it’s my job to phone patients to set up appointments. After trying several times to reach one patient to set up a new consult appointment, with no answer, I notify the referring doctor.

Me: “I’ve tried several times to phone this patient, but I get no answer.”

Receptionist: “Did you try her cell number?”

Me: “We don’t have record of a cell number, just the home phone number on the referral letter you sent us.”

Receptionist: “Oh, well, it’s here in her chart.”

Me: “But the referral letter you sent doesn’t have that number, just the home phone number.”

Receptionist: “But it’s in her chart, right here.”

Me: “But you didn’t send us that information when you sent the referral letter.”

Receptionist: “Well, we have a cell phone number. Do you want the number?”

Me: *Inner sigh and facepalm* “Yes. Please give me the cell number.”

Upon reflection, as soon as she said cell number, I should have just asked for the number instead of arguing with her, but still…

Related:
A Most Unreceptive Receptionist, Part 4
A Most Unreceptive Receptionist, Part 3
A Most Unreceptive Receptionist, Part 2
A Most Unreceptive Receptionist

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