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A Most Unreceptive Receptionist, Part 2

, , , , , | Working | July 7, 2020

I’ve recently legally changed my name but haven’t quite updated it everywhere as some places require me to physically visit them, and it’s hard to keep track of everywhere.

I’m a university student home for the summer and am made a temporary patient at the local doctors. After my appointment, I notice my name is wrong and go to ask at reception about changing it. There are two receptionists.

Me: “Hey, so, uh, my name legally changed, and I’m wondering if I need to give you guys anything to update it? I have my deed poll here.”

Receptionist #1: “Let me see. How did you change it?”

Me: “By deed poll; I have it here.” *Holds out the paper*

Receptionist #1: *Takes the deed poll* “Is this our copy?”

Me: “No, that’s my legal copy. Do you need it?”

[Receptionist #1] goes to a cupboard; I assume that’s where a photocopier is or something.

Receptionist #2: “Wait, you’re a temporary patient. right? You need to update it with your GP up in [University City], not us.”

Me: “Oh, okay, thanks.”

I don’t move as the first receptionist is still holding my deed poll.

Receptionist #1: “You really need to update your name. Legally, you have to.”

I hold out my hand for the deed poll.

Me: “I know. I just can’t afford to go up to [City] for one day.”

Receptionist #1: *With a sort of “gotcha” tone* “Then how are you getting back for university? You need to change it; it can cause problems if you don’t.”

Me: “I know.”

Receptionist #2: *Cutting in* “Their parents are probably helping them move back in; they just can’t go up a random day in summer. Hon, I’ve got it all set on the system. You’re fine. Have a good day.”

[Receptionist #1] said nothing and handed me my deed poll.

I thanked the second receptionist and left. I know updating my name is important, but it’s also expensive enough without having to travel just to hand over a piece of paper.

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A Most Unreceptive Receptionist

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