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A Most Unreceptive Receptionist, Part 13

, , , , , , | Working | August 27, 2021

I get a voicemail from my dentist’s office saying that I have an outstanding bill and to call them right away. This is odd because the last time I saw them, all that was done was a routine cleaning and I paid a copay at the visit. I’m not looking forward to the call since the receptionist is frequently rude.

Receptionist: “[Dentist]’s office, this is [Receptionist].”

Me: “Hi, [Receptionist], this is [My Name]. I’m returning the call I received from you about a bill.”

Receptionist: “It’s about time you called! Do you know how much you owe?!”

Me: “No, I never received a bill in the mail.”

Receptionist: “It’s $700. Get your credit card so we can take care of this.”

Me: “Wait, what?! $700 for a cleaning? Is that with insurance?”

Receptionist: *Smugly* “You didn’t have insurance. So, how are you planning on making the payment? I can take a credit card number right now.”

Me: “Yes, I do have insurance. It needs to be run again.”

Receptionist: “The insurance I have on file didn’t go through. You owe us $700.”

Me: “Is that with the old insurance or the new one I provided you with when I came in?”

Receptionist: “Uh, what?”

Me: “Was it [Old Insurance] or [New Insurance]?”

Receptionist: “It was [Old Insurance].”

Me: “That one isn’t current anymore.”

Receptionist: “Well, you didn’t give a new insurance when you were here, so now you owe us $700.”

Me: “No. I have insurance and I did give you the new insurance. I’d be more than happy to provide you the insurance information and have you run that again before making any payments.”

Receptionist: “I guess that’s the only option you’re giving me?”

Me: “Yes.”

She begrudgingly takes the information, asking for it in a very nasty tone.

Receptionist: “Fine, I did what you want. Is there anything else I can do for you?”

Me: “Yes, actually. Cancel my next appointment.”

Her attitude suddenly changes.

Receptionist: “Oh, uh, can I ask why?”

Me: “Because I never want to deal with you again.”

Sure enough, the $700 bill disappeared once sent through the correct insurance company.

Related:
A Most Unreceptive Receptionist, Part 12
A Most Unreceptive Receptionist, Part 11
A Most Unreceptive Receptionist, Part 10
A Most Unreceptive Receptionist, Part 9
A Most Unreceptive Receptionist, Part 8

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