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A Most Receptive Receptionist, Part 2

, , , , , , | Working | March 21, 2023

I work for a company with mentally challenged clients. They can do very basic things and hold simple jobs but will be forever dependent on government support financially. While not all clients achieve it, our goal is that they get their own apartments.

One of my clients shows great progress in responsibility and self-care and will move on from his housing group to his own place. Don’t worry; we don’t throw them out. We rent the place — fully furnished — and we check up on them regularly. Usually, I pick up the keys on my own, but this time, my client goes with me to the renting office.

Me: “Hello, I’m here to pick up the keys for [address].”

The receptionist is one I’ve never seen before.

Receptionist: “Oh, hello. I have them ready for you!”

She gets the keys and then asks, hesitating:

Receptionist: “Is your name [Company]?”

Me: “Haha, no, that’s the company I work for. Here is my work ID. We just rent the place, but my client here is going to live in it.”

Receptionist: “Oh, will he? Well then, I must discuss this with Mister personally.” *Turns to my client* “Sir, congratulations on your new home! You must be very excited. Let me check the keys for you before I hand them over.”

She checks the keys with the keys listed and then starts explaining things and giving instructions. She doesn’t dumb things down, but she’s explaining them in a way my client can easily understand. 

Receptionist: “Let’s make it official, then. Please sign here to accept the keys.” *Points to an empty piece of the paper* “And now I also need a signature from [Company].” *Points to the “sign here” piece* “Well, sir, congratulations again! And if there is anything wrong, don’t hesitate to contact us or [Company]. And here is a little gift from [Renting Office]. Do you have any more questions?”

My client shakes his head and we say goodbye. When we are outside: 

Me: “Well? What did you get?”

Client: *Visibly happy* “A tea towel! I have my own tea towel! I never had my own tea towel before! And she called me ‘sir’!”

Me: “Yes, she was nice, wasn’t she? Well, now you can invite me for a drink!”

Client: “And I’ll use my new tea towel!”

The next time I see the receptionist, I’ve got to thank her for making my client feel so special.

A Most Receptive Receptionist
A Most Unreceptive Receptionist, Part 20
A Most Unreceptive Receptionist, Part 19
A Most Unreceptive Receptionist, Part 18
A Most Unreceptive Receptionist, Part 17

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