A Misunderstanding Is On The Cards

, , , , , , | Working | April 8, 2018

(I am in a queue for self-service checkout machines in a supermarket I visit frequently. I only have a few items and no cash, so I have my card in hand. I approach an available machine and note the sign saying it is card only. When I scan the first item:)

Machine: “This machine can only accept card payments. Do you wish to continue?”

(I press “yes” and carry on. As I am about to pay, an assistant runs over.)

Assistant: “You can’t use that one!”

Me: “It’s all right; I have my card.”

Assistant: “But it’s card only!”

Me: “I know. I want to use my card.”

Assistant: “But it’s broken.”

Me: “It is?”

Assistant: “Yes, it’s card only!”

Me: “So I… can use my card?”

Assistant: “No, the card machine is broken.”

Me: “So… it’s cash only? Or will it not accept cash or card?”

Assistant: “It’s card only.”

(At this point I give up, turn back to the machine, and pay with my card. As I am leaving, the assistant tries to stop me.)

Assistant: “You have to pay at another till! If you walk out now, you are stealing.”

(I carry on, walking over to the security guard by the door.)

Me: “Excuse me. Could you just look at my receipt before I leave? I wouldn’t want her to accuse me of stealing.”

Guard: “Oh, not again. [Assistant]! If they pay by card, it’s okay! The machine accepts card payments!”

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