A Memorable Voice(mail)
I have a medical condition that sometimes causes sudden episodes of hoarseness. It does not respond to water, but sometimes it responds to extreme throat-clearing. I work in a vet’s office and I am calling customers to confirm tomorrow’s appointments. This client’s answering machine picks up.
Me: “Hi, this is [My Name] with—”
Cue the most severe episode of hoarseness I’ve had in years. After using up a lot of voicemail time trying to clear my throat, I manage to force out the rest of my message in a voice that sounds like a bad case of laryngitis.
Me: “I’m so sorry, this is an awful message, but I have [Condition] and it hit really suddenly. I’m just calling to confirm [Pet] for 8:00 tomorrow.”
The next morning, the client came in laughing and told me they were glad my voice had recovered.
Question of the Week
Have you ever met a customer who thought the world revolved around them?