A Membership Flip
Call Center | Right
| April 5, 2016
(I am calling existing members to see if they want to change their plan. I need to speak to an adult female customer when a male answers the phone.)
Me: “Hi this is [My Name] calling from [Company]. Can I please speak to [Female Customer]?”
Customer: “How I do I know you’re from [Company]?”
Me: “Well, if I can speak to [Female Customer] I can give her the last few digits of her membership number.”
Customer: “You didn’t answer my question. How do I know you’re from [Company] and not a pedophile in prison?”
Me: *shocked* “Uh, okay. Have a great day. Bye.” *hangs up*
Question of the Week
What is the absolute most stupid thing you’ve heard a customer say?
