A Maximus Clone-icus
(I work for a call centre affiliated with a car manufacturer. I’ve been speaking with a private dealer about an issue with a secondhand vehicle she bought.)
Me: “All right, let me just take some details down and we can process your claim.”
Dealer: “Sorry, can you hold for just a moment? One of our regulars has just come in; he’s a bit of a handful.”
Me: “Sure, no worries. A handful?”
Dealer: “Well, he thinks he’s Russell Crowe…”
Me: “Seriously?”
Dealer: “Yes, he’s utterly convinced of it. He cruises around in a black Mercedes with custom plates which read ‘CROWE.’ I’ll just be a minute, sorry.”
(The call ended while I was on hold. I can only hope Mr. Crowe didn’t try to do an impromptu rendition of “Gladiator” in the foyer or something.)
Question of the Week
Have you ever met a customer who thought the world revolved around them?