A Long List Of Errors
I go to the dentist for the first time after the start of the health crisis. The receptionist asks if I had done the health check-in online.
Me: “I haven’t.”
Another patient waiting in the office speaks up.
Other Patient: “I haven’t, either.”
Receptionist: “I’ll email it to you both.”
I find the form in my email and fill it out. The other patient looks at her phone.
Other Patient: “I still don’t see it.”
Receptionist: “I’ll send it to you again.”
Other Patient: “I think I see the problem; I was working on my shopping list.”
She goes back to work on her phone.
Other Patient: “There, I sent it. Did you get it?”
Receptionist: “Are you making holiday cookies? I think you sent me your shopping list.”
Question of the Week
Have you ever served a bad customer who got what they deserved?