A Little Less Conversation, A Little More Action, Please
Movie Theater | Right
| December 5, 2016
(It’s a somewhat busy night at the theater, and we’re doing a pretty good job at keeping a good pace for low customer wait times. We get some sticklers who ask us what’s showing and slow the entire process down.)
Customer: “What’s on around this time?”
Me: “Hmm, well we have a lot of films right now. Is there anything you want in particular? Comedy, action, romance?”
Customer: “Uh, what’s on right now?”
Me: “Ma’am, I’d be happy to help. Is there anything specific you’re in the mood for?”
Customer: “How about you tell me what’s playing now.”
(I continue to tell her every show we have playing, which at the time is roughly 14.)
Customer: “Why’d you have to waste our time? We only wanted to see an action movie.”
