A Little Extra Goes A Long Way

(Customers are often upset by the turnaround time we quote — up to two weeks during the busiest season. They almost always point out how easy or quick their repair should be. As we are standing within the repair area, it is easy enough to point at all the bikes all over and explain that all these people were here first. On occasion, a customer would drop this one on me:)

Customer: “Well, how about I pay you extra, and you skip me ahead of all those people to the front of the line and you do my repair right now?”

Me: “That sounds great, but first let me call all the people ahead of them and ask if they’d like to pay extra to keep their place in line…”

Customer: “ALL RIGHT, fine.”