A Little Bird Told Her To Shop Online

| MA, USA | Right | November 8, 2016

(I answer the phone and the man on the other line hardly responds to my greeting before just throwing out the names of several brands of bird food.)

Me: “I’m sorry; did you want me to send these bags of food to you?”

Customer: “No, I just want to see if you have them.”

Me: “Oh, all right.”

(I proceed to walk around the store and find the brands he is listing off. He asks for the price of one and I tell him.)

Customer: “Oh, well, here on Amazon it’s [almost half the price we sell it for].”

Me: “Yes, Amazon can sell it for less money, but unfortunately this is the price we need to sell it at.”

Customer: “How about [Another Brand of bird food]?”

Me: “[Our price].”

Customer: “Yeah, that’s cheaper on Amazon, too. How about [ten pound bag of Particular Brand]?”

Me: “[Our price].”

Customer: “No, the TEN pound bag.”

Me: “Yes, this is the ten pound bag. Were you looking for the 44 oz. bag?”

Customer: “No, ten pound. On Amazon it’s [almost half of what our price is]. Why is yours so expensive?”

Me: “The price you just gave me is only a little more than what WE buy the product at. In order to cover the expense and make a profit, we have to sell it at what we have it at.”

Customer: “Well, that’s silly.”

Me: “Yes, it is silly that small businesses like ours are going out of business because people are buying their products online.”

Customer: “Well, you’ve got good bird toys, but I’m going to have to pass on your food. Bye.”

(I am sympathetic to people needing to save money, but I was rather peeved to have spent time walking around the store listing off the prices of food he wasn’t going to buy and then have him tell me our prices were “silly.”)

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