A License To Kill The Sale
(I’m new. A customer comes to my till.)
Customer: “Hello. Can I get a [high-end television behind me]?”
Me: “I’ll just need to you to complete this form first, verifying that you have a TV licence.”
Customer: “Is it illegal to sell one to a customer without one?”
Me: “I don’t know; I only started this week. It might just be store policy.”
Customer: “Oh, if it’s store policy I don’t have to do it, then.” *smiles at me*
Me: “I suppose, but it does mean I won’t sell it to you.”
Customer: “Why not?”
Me: “I don’t want to lose my job?”
Customer: “Oh, that’s fine by me.”
(The customer smiles at me again. I stare back, stone-faced. His smile falters.)
Customer: “No TV?”
Me: “No TV.”
(The customer walked away, dejected.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.